Value of Govgistics to a small SDVOSB after the first year of use:

I've reviewed my 2016 experience as a new user of the Govgistics Software and the support I received.

• The Govgistics software has streamlined our ability to quickly find potential contracts and make decisions about pursuing them. My 2017 goal is to have our internal support person find the work and allow me to focus on negotiating with new vendors.
• In one place with a few clicks I can quickly limit my search to contracts of interest, $amount and obtain the vendor contact information. Previously this required navigating through multiple DLA systems and opening each contract to find the information to see if met our parameters. This was a large amount of Non Value Added (NVA) work with a long learning curve.
• My account support person is extremely knowledgeable of both the Govgistics Software system and the DLA industry. The 2 largest benefits are that he led me through the details over time as my experience grew and is showing me how to expand our business opportunities into local machine shops.
• In November, I received a call from Ralph, the President, asking me for improvements to the system. He took those inputs with my reasons for needing them. One item was implemented immediately and another is on the list of future enhancements.

Overall, this is an excellent, efficient, well supported system that streamlined our process and eliminated much NVA work. Furthermore, it limits my use of the native DLA systems to completing bids and a few miscellaneous queries. I would be willing to talk with potential customers about our user experience.

Jeff B

I would like to complement the professional follow up of our Customer Service Manager. Having moved from selling software systems to municipal governments to bidding on different types of specialized parts for our Military has been challenging. There are substantial differences and our rep has expert knowledge of this market. He not only has been familiarizing me with the indispensable tool that Govgistics is for us, but also quite a bit about the market itself. It’s uncommon for customer service professionals to be pro-active. Andrew has been pro-active, and we truly appreciate this.

Patrick M

The value of personalized service

We had some staff changes and needed immediate assistance getting the new members of the team up to speed on Govgistics. Our dedicated customer service manager gave us the kind of one on one attention and time needed to get us on the right track! His service as our account manager has been outstanding and second to none!! Many thanks to Chad and everyone at Govgistics!

Pete B

Customer Focus

I wanted to take a moment and thank you for getting your IT folks to add delivery days to Hawser Sling Co dashboard. In this age of automation and innovation, nurturing relationships with your customers is a crucial part of growing a successful business. Creating a customer focused culture puts Govgistics and its customers into a higher class of business. From everyone at Hawser Sling Co, we thank you.

John N

On the value of service and innovation…

This testimonial is to let the Govgistics team know that they’ve done a great job and to let potential customers know why Govgistics would still be my vendor of choice for procurement management solutions. Guill Tool became a customer in 2014 and immediately the system began to help the Defense Sales Division at Guill Tool. The customer service was a great help in setting up our profile so that we would receive RFQ’s that fit our capabilities.

In the four years that we’ve been using Govgistics they have made many improvements. Our account manager is very knowledgeable about the system and every time there are enhancements made he contacts me to inform me of the improvements. In four years the system has truly become a world class procurement package. I use it for eight hours plus every day and I’m very pleased with both the software and support. If you’d like to talk to me about the Govgistics solution, please let me know. Great job Govgistics!!

Mark B

To the Govgistics Team on the value of trained professionals

QAC takes great satisfaction on extending a word of gratitude to the GOVGISTICS team for assisting us on becoming a US government supplier of aerospace parts.

Thanks to their expertise, and diligence we have increased our business revenues substantially. Their highly trained professionals have made our journey incredibly painless. Their recommendations have been extremely valuable in learning how we should adapt our business to pursuing government solicitations.

Reynaldo Z

On the value of going the extra mile

Thanks Andrew. I got the bid in. It’s a reverse auction and I’m in the lead at the moment.

The Govgistics database had the information I needed and my customer service representative helped me navigate from different points until we found the solicitation. I then put in the bid and was in the lead for winning the contract. I really like that I can call Andrew and he jumps right in to help me on difficult searches. Also, I get so many daily leads from Govgistics that I have a hard time keeping up!

Jerry M

Our success rate has dramatically increased with the use of the software's filtering system. Our efforts are strategically focused on reviewing contracts best suited for our company.   Mike O

Govgistics provides us with aggregated data from numerous solicitation sources and an intuitive user interface; saving our company the time of having to go into various government systems. It has enabled us to identify both legacy and 'new-to-us' manufacturing work from the military. As a small, family-owned job shop looking to secure more government contracts, this service has more than paid for itself and is a vital part of our daily sales lead activities.
Blue Ash Tool & Die Co., Inc. (Cincinnati, OH)

Govgistics has greatly expanded our sales potential with their excellent fltering of available government solicitations and competitor information. Now it is easy to see only the useful opportunities, and the daunting task of government sales is pared down to a manageable size.
Lawrence S, Manager

Govgistics has helped me with my business. Andrew Smith is very professional and courteous. He has really helped me stay on TOP. Just wanted to say "Thank You"!   Daniel C

The service is by far the most comprehensive service available, which has allowed us to save countless hours weeding through government requirements that fit our capabilities.
Krista M - Government Business Development Manager

I want to thank you for all the above and beyond work you did for me regarding the batch files. I have been very specific on what I need and it was great that you were able to understand them all. After seeing the "send to batch" button feature on the contract bidding page, I have decided to change from using the SOS service to yours. Looking forward to many years of working with your company. Peter C

When I first signed up for Govgistics, I saw it's value, but had no idea how much time it could save, let alone how much new business it could find us. After the first 30 days, we had found 10 new contracts to bid on. Using the advanced research tool, we scrutinized our competition for pricing advantages and to make sure we were not wasting time on contracts we could not win. I am happy to say we have won OVER $100,000 IN NEW BUSINESS with the DLA found directly through the Govgistics portal and $57,000 IN BUSINESS made possible through your advanced research tool. These are contracts we never would have found or bid on prior to having your service. To say your service has a MONSTER ROI is an understatement. Beyond the new business we won, the Govgistics's staff expertly guided me through some complex sign-in issues and even called the DLA helpline with me on the phone. Customer service like this is hard to come by nowadays. I can not thank you enough!